As part of UNDP´s global rollout of Sales and Service Cloud or strategic planning, operations management and opportunity management, we supported UNDP in:
Building and deploying a corporate planning and strategy solution across 80+ countries to consolidate and integrate the entire UNDP Worldwide Organization’s data into a single, comprehensive, and easy to use CRM solution in Sales Cloud including Partner Intelligence and Opportunity Management.
Consolidate Organization Wide Opportunity Communications and integrate with SharePoint Document Storage, Azure Data Warehouse and ERP Atlas. Advanced reporting and analytics for opportunity tracking and management.
Build Stars Case Management Solution on Service Cloud for the Automation of Bureaus Requests and tracking internal requests related to advisory services. Support and automate the processes related to handling, routing, servicing and reporting bureau.
The solution included the use of different technologies:
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce API
- Custom integrations with UN corporate systems